AOCS manages the activities at the airport pertaining to passenger travel.
Cargo handling, Aircraft and Airside handling and the security functions to ensure that the operations are executed in a courteous safe and secure manner.
The cleaning and cabin grooming of the aircraft as well as the catering is also an important part of their function.
All the equipment and vehicles required to service the aircraft and the passengers are also maintained and managed by them. They are also responsible for compliance with all the regulatory requirements for a safe, secure and on time departure of their flights.
The customer service is not a department , it is an attitude which is the primary requisite for all who aspire to join this function.